Shipping, Return & Exchange Policy

If for any reason you are not satisfied with the Nunzia Laptop Bag or MP3 player item you received, you may return it for an exchange under the below conditions:

- Return requests should be emailed to support@creativefield.net   within 14 days after your order was delivered to you.
- Items should be returned in unused condition and original packaging.
- When no quality issue is involved, the return shipping fees would be at the expense of the client.

- When return is motivated by a quality issue, we would compensate the return shipping fees (according to our policy) and replace the defective item at our cost, providing that our return procedure has been followed.

Returns and Exchanges for Quality Issues:

For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer at keesh72@gmail.com, as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client with a Return Merchandise Agreement (RMA), a RMA number and a shipping address to return the product we validated as defective. We would not accept returns of items that do not show on the RMA, and that we did not agree on.

Return shipping fees would be at the charge of the client.

Items returned for defective reasons will be exchanged against the very same models.